Tjänsten inkluderar
Fastpris uppgradering
Uppgradera till senaste versionen, snabb och effektivt
Kontinuerlig uppgraderingar
Customer specific and third party code upgrades including patches and bugfixes.
Tillgång till svensk anpassningar
Anpassnings för svensk bokföring, skatter och banker
Instanser och verktyg ingår
Ingen dolda kostnader för teknik eller verktyg
Fastpris underhåll och support
Pålitlig, säker och tillgänglig system - varje dag
As required hot-fixes
Requires that customer has a valid monthly patch agreement
Lösa buggar och fel utan extra kostnad
The support you need to resolve program errors as quickly as possible
User and technical support
Teknik- och användarsupport utan extra kostnad
Underhålls- och supportavtal debiteras varje månad i minst 12 månader. Den månatliga debiteringen baseras på Odoo "cloc" -räkningen. Kunden har rätt till att en version uppgraderas under varje tolvmånadersperiod. En extra engångsavgift på 9900kr tillkommer vid inledningen av uppgraderingen för administration av test- och utvecklingsinstanser och relaterade databasinstanser.
Technical and User support as defined below is included in our Maintenance and Support agreement at no additional cost.
Program bugs and errors are defined as follows: A program does not function according to specification and the error can be replicated in a standard test instance (test data is standardised)
Our Maintenance and Support agreement is a monthly subscription service that includes Technical and User Support, bug fixes, and migration of covered extra modules.
Teknisk support definieras som all support relaterad till den tekniska miljön inklusive VM- och nätverksrelaterade tjänster.
Technical support in this context does not include creation of new instances, restore of backups, configuration of applications outside of the VM resource pool (external DNS, mail servers and other servers/services).
User support is defined as support to users in the form of advice or help related to the operation of the system in current configuration and with the currently installed applications and settings. Support includes advice, instructions, help with installed applications and functions, and related problem solving. Support includes analysis and identification of program bugs and rectification of program bugs and errors.
Support in this context does not include implementation of new functionality, features or configuration. Support does not include the import of new data to the instance. Support does not include database corrections.
- Tillhandahållande av resurser och infrastruktur.
- Support related to import/export of data and data cleaning and or data validation in production instances.
- Implementation of new functions, features, applications, interfaces and programs.
- Additional services related to pay for service transactions (including but not limited to OCR, InExchange, AI transactions etc.)
- Support for external applications
- Restore of backups
- Licenses